Common Technical Support Questions


I just signed into my account and I don't see any of my past progress.

You have created a duplicate account. Sign out of your account and try signing in using a different service (Google, GitHub, Facebook) that you may have used to in the past. Or try signing in using an email address you may have used on freeCodeCamp in the past.

I set up a monthly donation, but I need to update or cancel the monthly recurrence. How can I do this?

We are working on a dashboard for you to be able to update or cancel your donations right from your settings page. In the meantime, if you need to update or cancel your monthly donation, forward an invoice you received in your email to team@freecodecamp.org and tell us what you'd like us to do, and we'll take care of it for you in our database.

How can I view my past solutions?

We have archived the millions of solutions from prior to June 2018, and are working on a sustainable way to host them and future solutions.

You can meanwhile use the download my solution button to view and copy the solution after you complete a challenge, from the local copy on your browser.

My streak on my portfolio is inaccurate.

We are working on fixing a number of issues with the streaks on freeCodeCamp. Thanks for your patience.

When I go to Learning Curriculum the challenges are completely blank.

Do a hard refresh of the website by pressing control+shift+r in Windows or command+shift+r on Mac/Linux. If that doesn't work, you may need to clear your cookies. Here is how to clear specific cookies.

One of my freeCodeCamp challenges freezes and crashes when I open it.

This is caused by an infinite loop in your code editor. Here's how to fix this.

I cannot pass a challenge, but I think my code is correct

Some browser extensions can interfere with challenge tests. If you are using any, try disabling them and running the tests again. If the problem remains, click the challenge's 'Ask for Help' button to post on the forum. You will need to create a forum account if you don't already have one.

I have a support question that isn't answered here.

You can ask for help on our forum, and the freeCodeCamp volunteer contributor team will do their best to help you. Note that for privacy and security reasons, they don't have access to your account in the freeCodeCamp database. Also note that you will need to create a forum account if you don't already have one. Click here to ask your support question.